Economic Developer
Municipal Planner
Landscape Architect
EDP Best Practices, LLC
www.EDPBestPractices.com
(817) 992-6156

Service Surveys

Assist with the development, distribution and reporting of on-line surveys evaluating the resources and services of the Agency

Problem Identification

  • The Agency desires to have its constituents evaluate the services and products it offers
  • There is a desire to establish new programs and / or services but some existing programs may need to be discontinued and input is needed regarding the value of the programs

Service Goals

  • Identify services, programs and / or products to be evaluated
  • Develop an on-line survey using Survey Monkey
  • Assist the Agency with distribution to target groups
  • Compile results into an easily understood and presentable format
  • Present the findings to the Agency staff or Policy Board

Deliverables

  • A PowerPoint presentation graphically representing the results of the survey

Comments

  • Questions would be tailored to the unique setting of the Agency
  • Agency would need to have the ability to email the survey link to those that they want to provide responses
  • Often good prior to a management retreat
  • The ability to provide open comments is suggested in addition to the multiple-choice questions

Service Profile

  • Contact us for a one-page Service Profile.